Service Advantages
2026/7/14
Service concept
1. We strive to make our products perfect and strictly test them before leaving the factory.
2. Conduct telephone follow-up visits every month and conduct on-site inspections every six months.
3. After-sales personnel will arrive at the scene within 12 hours after receiving the fault call (no special circumstances) and provide solutions within 24 hours.
4. If parts need to be replaced, logistics and distribution will be completed within two working days.
5. After-sales service project data is filed to provide objective basis for after-sales personnel to check the repair date of wearing parts, replacement date of consumables, maintenance date of units requiring regular maintenance, etc.
Maintenance scope
1. Free maintenance and repair during the warranty period, and free replacement of spare parts that are not damaged by humans except consumables.
2. During the warranty period, if the equipment is damaged due to our company, we will replace it free of charge and bear the corresponding losses.
3. Provide free technical consultation on the manufacturing, installation, debugging, use, maintenance and repair of equipment.
4. If the equipment is damaged due to improper use during the warranty period, the owner shall bear the material cost. Our company will replace it free of labor costs. The owner shall bear the cost of replacing consumable items.
5. Establish and provide a list of consumables and reserve commonly used parts.
6. Other contents agreed in the contract.
Hubei Figton Clean Equipment Co., Ltd. All rights reserved Filing in progressDisclaimer